Shipping

We ship all UK orders up to 2kg (except trade orders) via Royal Mail first and second class, please allow 2 to 3 working days for second class delivery.

Our shipping charges are based on order value & weight:

£2.95 (2nd class up to the value of £24.99)

Orders over £24.99 are shipped free of charge via Royal Mail 2nd Class.

Shipping Trade

All non local trade deliveries are shipped via courier service. Local trade customers (West Yorkshire) usually orders are delivered up to two days after your order has been placed (depending on stock levels) by ourselves.

Returns

Under ordinary circumstances Porter Hill do not accept returns on tea due to the perishable nature of the product. However, we are more than willing to resolve problems as they arise. If you have any issues with your tea or if there are errors in your order, please email us via the contact us page within 5 days of receiving your order. We will do our utmost to ensure that you are satisfied with the service and products we provide, and of course - we are always happy to help.

Merchandise

We would like you to be completely satisfied with your purchase of any equipment or apparel. If an item is defective or damaged during transit please email us via the contact us page within 5 days of the purchase date and we will reply with information on how your return/ exchange will be processed. We do not accept returns on used items, items must be unopened and sealed in original packaging to qualify for a return/ exchange.